Returns policy
Your satisfaction is important to us. We are happy to refund your purchase price if the return complies with our return policy. Every purchase made on our website is subject to our Returns Policy.
In the rare event that you receive a damaged or incorrect item, please reach out to us within 48 hours of receiving your shipment at ritual@truffleritual.com.
To ensure a swift resolution, kindly be prepared to provide the following details: Order number, shipping label, photographs of the top, bottom, and any damaged areas of the packaging, images of all packing materials, and any damaged items.
If you’ve acquired Truffle Ritual products from another source, please contact the original place of purchase for assistance.
Truffle Ritual strives to cooperate with local customs authorities by providing the necessary documentation and information. However, we cannot be held responsible for customs clearance or any additional requirements imposed by your government or the courier. We do not issue refunds for delayed deliveries due to customs procedures.”